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Measure and Improve Patient's Experience

Try this CAHPS Mobile Survey

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Timely appointments, care, and information

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Providers' use of information to coordinate patient care

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Patients' rating of the provider

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Promptness of medical and office staff

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How well providers communicate and their knowledge of patient's medical history

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Helpful, courteous and respectful office staff

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Patient demographics

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Scanable QR code to make participation easier

Produces Measures of the Patient's Experience

  • Patients’ evaluation of care is a realistic tool to provide opportunity for improvement, enhance strategic decision making, reduce cost, meet patients' expectations, frame strategies for effective management, monitor healthcare performance of health plans and provide benchmarking across the healthcare institutions. 1
  • There is an impact of measuring patient satisfaction on quality improvement of care. Patients’ evaluation of care is a realistic tool to provide opportunity for improvement, enhance strategic decision making, reduce cost, meet patients' expectations, frame strategies for effective management, monitor healthcare performance of health plans and provide benchmarking across the healthcare institution. 1
  • Patient satisfaction reflects patients' involvement in decision making and their role as partners in improving the quality of healthcare services. Research has deemed the significant correlation between measuring patient satisfaction and continuity of care where the satisfied patients tend to comply with the treatment and adhere to the same healthcare providers. Patient satisfaction represents a key marker of communication and health-related behavior. 1
  • In the increasingly competitive market of healthcare industries, healthcare managers should focus on achieving high or excellent ratings of patient satisfaction to improve the quality of service delivery; therefore, healthcare managers need to characterize the factors influencing patient satisfaction which are used as a means to assess the quality of healthcare delivery. 1

Real-Time Results Dashboard

  • Ability to drill-down by a selected value such as provider name, location, age, gender, date or any answer.
  • View alerts so staff can take corrective action to improve the patient's experience and care.
  • Seamlessly export results for SAS, R, SPSS/PASW, VV, PDF, HTML, CSV, Microsoft Word and Excel.
Real-time Dashboard of Survey Results

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