We interview every customer and offer a personalized service instead of having a DIY (Do it yourself) survey system because we want to make sure that we can help you meet your objectives.
Mobile and online surveys from 5 Star Review help you determine which areas need improvement. Online reviews only provide an opinion or a snapshot of what one customer experienced but a pattern of similar reviews will influence the public’s opinion of your business.
“With the advent of social media and online review sites, every guest experience has the potential to directly affect the perception of your small business."
Says Joe Shaw
We allow you to proactively improve satisfaction before customers or employees vent online. Additionally, we help you determine critical needs and offer an opportunity to effectively communicate and build relationships with your customers and employees.
Joe Shaw also mentioned, "A well-designed survey system will help you to create a customer service-centric culture."
As Paul Conforti, co-founder and CEO of Boston-based Final Desserterie, said, “In the game of business, sales and profit are how we keep score. But the game itself is all about customer satisfaction. Small-business owners need to be able to measure customer satisfaction to truly understand how well they’re playing the game and customer surveys are the primary way of doing that.”
Establish and communicate a clear vision of superior service to all employees.Our reports can help you establish the clear vision of superior service
You can review survey results immediately after a survey has been completed. You can export the data in CSV, PDF, SPSS, PASW, R, queXML and MS Excel formats. You can also use the statistical and graphical analysis tools.