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Many business owners do not know which areas need improving

We interview every customer and offer a personalized service instead of having a DIY (Do it yourself) survey system because we want to make sure that we can help you meet your objectives.

Mobile and online surveys from 5 Star Review help you determine which areas need improvement. Online reviews only provide an opinion or a snapshot of what one customer experienced but a pattern of similar reviews will influence the public’s opinion of your business.

“With the advent of social media and online review sites, every guest experience has the potential to directly affect the perception of your small business."

Says Joe Shaw

We allow you to proactively improve satisfaction before customers or employees vent online. Additionally, we help you determine critical needs and offer an opportunity to effectively communicate and build relationships with your customers and employees.

Joe Shaw also mentioned, "A well-designed survey system will help you to create a customer service-centric culture."

As Paul Conforti, co-founder and CEO of Boston-based Final Desserterie, said, “In the game of business, sales and profit are how we keep score. But the game itself is all about customer satisfaction. Small-business owners need to be able to measure customer satisfaction to truly understand how well they’re playing the game and customer surveys are the primary way of doing that.”

Research shows that successful customer service companies:

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Respond to Expectations

Listen, understand and respond to customer's needs and expectations.We can help you determine customer expectations

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Establish a Vision

Establish and communicate a clear vision of superior service to all employees.Our reports can help you establish the clear vision of superior service

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Establish Standards

Regularly measure against established standards of service quality.Our reports will help you measure service quality

Features

  • Instant alerts if an issue arises
  • QR code compatible
  • Mobile and online ready
  • 28 different question types with more to come
  • Conditional branching
  • Integration of pictures and movies into a survey
  • 80 different languages
  • Option for participants to buffer answers to continue survey at a later time
  • Cookie or session based surveys
  • Your own page layout
  • Survey expiry dates for automation
  • Your branding
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Reporting

You can review survey results immediately after a survey has been completed. You can export the data in CSV, PDF, SPSS, PASW, R, queXML and MS Excel formats. You can also use the statistical and graphical analysis tools.

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5 Star Review helps you build relationships with customers.

Conduct a Free survey
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Quick Contact

240-435-7347 inquiry@5starreview.com